Privacy Policy

Create is committed to protecting the privacy of everyone who provides their personal information to us and to using it only for the purposes that we say we will.

Please read the following privacy policy to understand what information we collect from you and how we use it and protect it.

Whenever we collect information from you, we will ask for your consent to collect this information and make it clear what the purpose of this collection is; for example, what information is required in order to provide you with the information, service or goods you need.

Comments and queries relating to this policy and our use of your information should be addressed to


Website users

When you visit, make a donation or sign up for events on our website, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect anonymised information about how you use our website, including what browser you are using, any particular web pages you are browsing, any resources that you access, the way in which you use our site and the time spent on our site.

We may ask for your dietary requirements, allergies and whether you have any disabilities to allow us to facilitate any visits to our projects or events. We will only use this information for the protection of the health and safety of the individual, but will need consent to process this data (including for example passing it on to emergency services) in the event of an incident.


When we receive communications or donations from you we will ask to keep in touch with you and hold relevant contact information on our secure database. We will ask for information such as name, contact details and payment details.

We may ask for your dietary requirements, allergies and whether you have any disabilities to allow us to facilitate any visits to our projects or events. We will only use this information in the protection of the health and safety of the individual, but will need consent to process this data (including for example passing it on to emergency services) in the event of an incident.


As a fundraising organisation, we undertake in-house research (and from time to time engage specialist agencies) to gather information about you from publicly available sources; for example, Companies House, the Electoral Register, company websites, ‘rich lists’, social networks such as LinkedIn, political and property registers and news archives.

We may also carry out wealth screening to fast track the research using trusted third party partners. You will always have the right to opt out of this processing. We may also carry out research using publicly available information to determine individuals who may have an affinity to our cause but with whom we are not already in touch. This may include people connected to our current major supporters, trustees or other lead volunteers. We also use publicly available sources to carry out due diligence on donors in line with the charity’s Gift Acceptance Policy and to meet money laundering regulations.

This research helps us to understand more about you as a person so we can focus conversations we may have with you about fundraising and volunteering in the most effective and relevant way, and ensure that we provide you with an experience as a donor or potential donor which is most appropriate for you.

If you would prefer us not to use your data in this way, please email us at or call us on 020 7374 8485.


Everyone who takes part in our projects will have basic information taken about them. This includes their name and equal opportunities data. We will also seek to get media consent from people (or parent/guardian in the case that they are a minor) who wish to do so.

Community Partners

When we work with a community partner we will process your data in accordance with our legitimate business interests. We hold data which is needed to fulfil our contractual obligations. This includes contact details and addresses.


Website users

Your information will enable us to bill you and to contact you when necessary concerning your donations or registrations. We may also use your information to contact you to tell you about important changes or developments to the website or our services.

Where you have consented, we would like to tell you about other news and opportunities that we offer, which may be of interest to you. You can tell us about your preferred methods of contacting you. You can change your preferences or ask us to stop sending you information at any time by emailing us at

We will also use and analyse the information we collect so that we can administer and develop our organisation and website.


We use your information to fulfil statutory obligations (for example, the collection of Gift Aid), and where you have consented to tell you more about our work. We often invite our supporters to attend one of our projects; all communication around this is bespoke.


The information we collect from our participants is used exclusively to facilitate our workshops. Any personal data that we collect is anonymised after the project has finished and before it is used in reports or case studies. We collect media consent forms from our participants which are used to confirm whether we are able to store and use images and videos taken during the project.

Community Partners

Data from community partners is used to allow us to fulfil our contractual obligations for individual contracts as stated in each individual contract.


We only keep your information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).


Cookies are small amounts of information, which we may store on your computer.

Our system will issue cookies to your computer when you access our site. Cookies make it easier for you to use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at Change Your Cookie Settings


The information you provide to us may be accessed by or given to third parties, some of whom may be located outside the European Economic Area, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information such as credit card payments and provide web support services on our behalf.   

We may also pass aggregate information on the usage of our website to those third parties but this will not include information that can be used to identify you. We do share anonymised data with funders and supporters to report on our growth and equal opportunities.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


We use security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information only for as long as is necessary. We will endeavour to keep it accurate and up to date.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up-to-date or ask us to delete it. If you wish to do this, please contact us at  


We may update this privacy policy by posting a new version on this website at any time. You should check this page occasionally to ensure you are familiar with any changes.


Our website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.


Address: Create, 3rd Floor, 14 Austin Friars, London EC2N 2HE
Telephone: 020 7374 8485                               

If you have not received a satisfactory response from Create you may contact:

Information Commissioners Office (website: