Terms & Conditions

Prices and tax

All prices and payments for Create’s events and merchandise are in UK pounds sterling (£). VAT, where applicable, will be indicated. The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown at point of checkout. Delivery to non-European Union countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Online payment security

All online transactions use a secure server for your protection. We do not store Credit or Debit Card details. Transactions are made through Virgin Money Giving and Paypal.


Orders will normally be dispatched within seven working days but this can take up to 21 days (particularly in busy periods). For non-UK orders, we aim to deliver within seven days from point of dispatch but this can take up to a month. Orders are shipped to the delivery address on the order using Second Class UK mail unless specified otherwise.

Returns and cancellation policy

If you are not satisfied with the merchandise purchase through our shop or wish to cancel your order, you have the right to do this within seven days of placing the order or on receipt of the goods. All goods must be returned within seven days in the original packaging and in an unused condition for a full refund to Create, 379 Salisbury House, London Wall, London EC2M 5QQ. This does not affect your statutory rights as a consumer. Tickets to fundraising events and creative:space are non-refundable and non-transferable.

Colours and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. Photos of goods are not shown to scale. For an indication of size, please consult the product description and for further information, please call us.

More information

Please call +44 207 374 8485 or email: info@createarts.org.uk